The Terms & Conditions noted below are common and apply to all products sold by Derwent Traders Pty Ltd.
Before returning an item you must first obtain a Return Authorization number ( RA#) from us. To do this please contact us by email firstname.lastname@example.org and if warranted we will issue a return authorisation number. Please note we will not accept any returns without a RA#.
Item not matching our advertisement
If a product/s does not significantly match the item's description as advertised, you may apply to receive a refund (including our original handling and shipping charges). The item/s must be returned in brand new, saleable condition. You are responsible for the return postage to us. For your protection we suggest that you use a traceable and insured method of shipping. ABSOLUTELY NO REFUNDS will be given beyond ten days after delivery.
You have changed your mind, and wish to request a refund
Refunds in this case are for the sale amount only. Postage and handling is not refundable. You are responsible for the the return postage to us. We will charge a 20% restocking fee provided the item/s are returned in brand new, saleable condition. If the item/s are not returned in saleable condition we reserve the right to either increase the restocking fee or not accept the return. This is at our discretion. For your protection we suggest you use a traceable and insured method of shipping. ABSOLUTELY NOT REFUNDS will be given beyond ten days after delivery.
If you order an item then change your mind and wish to exchange it for something else you may return the item, but you must contact us by email first to obtain a Return Authorisation Number (RA#). Upon return of the item we will inspect it and if the product and packaging is in brand new saleable condition, apply the value to the new purchase. The difference is then paid by you or refunded by Derwent Traders, depending on the item/s exchanged for. Original outgoing postage is not refundable. You are also responsible for the return postage to us and the postage of the replacement product back to you. For your protection we suggest you use a traceable and insured method of shipping.
Our products are warranted against faulty material and or workmanship for the period set by the manufacturer. Our obligation under this warranty is limited to repair or replacing the unit at our discretion or the discretion of the manufacturer. Prior to return under warranty you must first contact Derwent Traders stating the nature of the fault and your preferred action by us. Returns without a Return Authorisation Number will not be accepted.
The warranty shall not apply and is not limited to any parts or materials which have been subject to accident, negligence, alteration, abuse or misuse whether intentional or by accident. We shall not assume any responsibility for any consequential damages of any kind whatsoever.
Furthermore, the warranty is invalid if no receipt or equivalent proof of purchase can be produced. The return postage costs are at the buyer's expense.
DISCLAIMER: Derwent Traders Pty Ltd cannot be responsible for damage or injury that may occur as a result of the improper use of products sold by Derwent Traders Pty Ltd or the unpredictability of wild animals.
Incorrect item/s delivered by us
If you find you have received an item incorrect please contact us immediately.
Please contact us immediately if the goods you receive are damaged. Damage to goods must be notified within 3 days of delivery and returned within 7 days.
Both the customer and the supplier are bound by the Competition & Consumer Act 2012. It is the customer's responsibility to be aware of their rights and responsibilities under this legislation. Please refer to www.accc.gov.au.
Product descriptions contained in this online catalogue are based on information supplied by manufacturers and distributors. Whilst every effort is made by Derwent Traders to ensure that the information is accurate and up-to-date, there may be instances where model details and specifications change, or when products listed are not immediately available. We reserve the right to withdraw any item from sale.